Confirm the fit
Use the consultation to ask about services, format, fees, availability, and whether the practice is appropriate for your needs.
The practical side of working together
CLEAR
FROM THE
START.
Good clinical work needs a reliable frame. These policies explain the everyday expectations around appointments, communication, privacy, and safety.
Read the quick guide ↓Know what to expectAsk before agreeingReceive the full terms during intake
01 / Quick guideThe agreement,
The agreement,
in plain language.
Reserve the time
Your appointment is held specifically for you. The applicable rescheduling, late-cancellation, and missed-session terms are provided during booking and intake.
Protect the session
Join from a private location in Ontario, use a reliable connection, and minimize interruptions as much as possible.
Use agreed channels
Keep email and website messages brief. Clinical or sensitive information belongs in the session or the secure communication method agreed with your clinician.
02 / Location matters
For online appointments, tell your clinician where you are physically located.
Professional rules apply according to location. Services through this website are intended for eligible clients located in Ontario at the time of the appointment. Your clinician may confirm your address or current location and request an emergency contact as part of safety planning.
03 / Everyday expectations
A dependable frame
for flexible work.
Policies are discussed before service begins. Your consent and service documents contain the complete terms that apply to your care and take precedence over this summary.
01Scheduling and cancellations+
Book, reschedule, or cancel through the method provided by the practice. Give as much notice as possible. Any notice period, late-cancellation charge, missed-appointment charge, or exception will be stated in the booking and intake documents.
02Joining an online appointment+
Use a private space, a stable internet connection, and a device suitable for conversation. Headphones can improve privacy. Do not join while driving. If technology fails, follow the backup arrangement discussed with your clinician.
03Email, forms, and messaging+
Electronic communication can carry privacy risks and is not continuously monitored. Avoid sending detailed clinical information through ordinary email or website forms. Existing clients should use the communication method agreed with their clinician.
04Fees, payment, and insurance+
Fees and payment arrangements are confirmed before service begins. Insurance reimbursement depends on your plan and provider requirements; clients are responsible for checking their own coverage unless another funding arrangement has been confirmed.
Review fees and coverage →05Privacy and its limits+
Personal health information is handled in accordance with applicable professional and legal obligations. Confidentiality has limits, including circumstances involving safety or where disclosure is required or authorized by law. These limits are explained during informed consent.
Read the website privacy statement →04 / Urgent situations
This is not a crisis service.
Voicemail, email, contact forms, and appointment requests are not monitored continuously. Do not use them when immediate help is needed.