Privacy is part of care
This statement explains what happens to information you share through the website and how personal health information is handled when you become a client.
Last updated: September 21, 2026If you use the contact or referral form, the practice receives the information entered—for example, your name, contact details, reason for enquiry, and message. Keep the first message brief and avoid confidential documents or detailed health information.
Open the contact page →When services begin, information needed to provide and administer care may become part of a clinical record. This can include identifying, contact, health, assessment, treatment, billing, referral, consent, and communication information.
Review practice policies →02 / Why information is used
Information is collected and used only as reasonably necessary for the purpose explained to you, for providing requested services, or as otherwise permitted or required by law.
01RespondReply to an enquiry, assess service fit, arrange a consultation, or coordinate a referral.
02Provide careAssess, plan, document, deliver, monitor, and coordinate psychological services.
03OperateSchedule appointments, process payment, issue receipts, maintain records, and meet professional obligations.
04ProtectSupport safety, maintain security, respond to concerns, and make disclosures required or permitted by law.
03 / At a glance
Online communication always carries some privacy risk. The practice uses service providers where needed to operate the website and deliver messages.
Your submitted fields are sent for the purpose of responding to the enquiry. Do not use the form for emergencies or send confidential attachments.
Cloudflare Turnstile is used to distinguish legitimate submissions from automated abuse. Cloudflare processes technical information according to its own privacy terms.
Cloudflare privacy policy →Like most websites, hosting systems may process technical data such as IP address, device or browser information, requested pages, timestamps, and security events.
Booking systems, embedded forms, video platforms, payment providers, or linked websites may process information under their own privacy notices.
Analytics status: this site does not currently have a Google Analytics measurement ID configured. If measurement tools are introduced, this statement should be updated before or when they are enabled.
You can ask questions about your information—not just trust that it is handled properly.
Subject to legal and professional limits, clients may ask to access their personal health information, request correction of information they believe is inaccurate or incomplete, withdraw consent where consent is the basis for handling information, and raise a privacy concern.
Identity may need to be verified before access or correction requests are processed. Some information may need to be retained despite a withdrawal request because of legal or professional record-keeping obligations.
Policies, informed consent, limited access, service-provider review, and procedures for responding to privacy concerns or breaches.
Appropriate account controls, secure platforms, device protections, backups, and security monitoring according to the service and risk.
Reasonable protection of devices, workspaces, and any paper records against unauthorized access, loss, or disclosure.
No method of electronic transmission or storage can be guaranteed completely secure. If a privacy incident occurs, the practice will assess it and take steps required by applicable law and professional obligations.
06 / Questions or concerns
Contact Aleksei Panov Psychological Services to ask how information is handled, request access or correction, or raise a privacy concern.
If a concern is not resolved, you may contact the Information and Privacy Commissioner of Ontario. This statement is a general explanation, not a substitute for the informed-consent and privacy information provided for a particular service.