Foundational
Initiative, motivation, punctuality, activity tolerance, consistency, pace, and mental endurance through a shift.
Workplace psychological injury · Ontario
Work changed in a moment.
Recovery needs structure.
Psychological assessment and treatment for workers experiencing trauma, anxiety, depression, pain-related distress, or difficulty returning to work after a workplace injury or incident.
RECOVERY / CAPACITYWORKING PLAN
01SymptomsWhat is happening now?
02FunctionWhat has become difficult?
03DemandsWhat does the job require?
04PlanWhat supports safe progress?
More than a diagnosis
Can you do the task reliably, safely, and repeatedly?
Workplace recovery is not measured only by whether symptoms are present. It also involves concentration, emotional regulation, stamina, decision-making, social interaction, stress tolerance, and the ability to respond when work becomes unpredictable.
Treatment can address symptoms while gradually rebuilding the abilities needed for daily life and sustainable work.
Functional abilities
The parts of work that psychological injury can disrupt.
The relevant areas differ by person and occupation. Assessment and treatment connect symptoms to specific functional demands.
Cognitive
Attention, memory, problem-solving, planning, decision-making, task switching, and working under time pressure.
Social
Communication, receiving feedback, working with others, managing conflict, and interacting with the public.
Stress tolerance
Responding to reminders, uncertainty, workload, confrontation, emergencies, and emotionally demanding situations.
Common presentations
What may bring a worker to care.
These concerns may follow a single incident, repeated exposure, physical injury, workplace conflict, or a difficult recovery.
TraumaNightmares, intrusive memories, hypervigilance, avoidance, emotional numbing
AnxietyPanic, constant worry, physical tension, fear of recurrence, loss of confidence
MoodDepression, guilt, irritability, anger, reduced interest, feeling unlike yourself
Sleep & painInsomnia, fatigue, pain-related distress, reduced tolerance and slower recovery
Work functionDifficulty concentrating, making decisions, managing pressure or trusting your reactions
Starting point
What happens after you contact us?
The exact pathway depends on the claim, referral, authorization, and clinical question. Coverage is not assumed.
- 01Initial contact
Tell us what happened, what symptoms or functional problems you are experiencing, and where you are in the WSIB process.
- 02Claim information
When available, provide the claim number, case manager details, referral or authorization, and relevant clinical documents.
- 03Pathway clarification
We clarify whether assessment, treatment, or another service is being requested and whether further WSIB direction is needed.
- 04Assessment & plan
When authorized and clinically appropriate, care begins with assessment, goals, and a treatment or recovery plan.
Return to work
Return is not one event. It is a transition.
A return-to-work plan should connect current abilities with actual job demands and anticipate situations that may trigger symptoms or exceed present capacity.
Community Mental Health Program →StabilizeSymptoms and daily routine
BuildAttention, stamina and coping
PractiseWork-like demands and triggers
TransitionGraded duties and monitoring
Illustrative recovery sequence—not a fixed timeline.
Prepare for contact
Helpful information to have ready.
WSIB claim numberCase manager contact informationReferral or authorization documentsDate and nature of injury or incidentCurrent symptoms and functional difficultiesRelevant reports or treatment information
WSIB questions
Before you begin.
Eligibility and funding are determined through WSIB processes and depend on the individual claim.
What psychological concerns may follow a workplace injury?
Workers may experience trauma reactions, anxiety, panic, depression, guilt, anger, sleep disruption, pain-related distress, concentration problems, or reduced confidence returning to work.
What is the Community Mental Health Program?
It is a WSIB psychological assessment and treatment pathway for eligible workers. The specific referral and authorization process should be confirmed for the individual claim.
Does contacting the practice guarantee WSIB coverage?
No. Eligibility, authorization, funding, and payment decisions are made through WSIB processes. We can help clarify what information appears to be required, but cannot guarantee approval.
Can my case manager, lawyer, or clinic contact you?
Yes. Workers and professional representatives may contact the practice. Clinical services and information sharing still require the worker’s informed consent.
Start with your current situation
Tell us what happened—and what work now requires.
We will help clarify the appropriate psychological service and what claim information may be needed before care begins.
This page provides general information only. WSIB eligibility, authorization, funding, and return-to-work decisions depend on the individual claim and are not guaranteed.