FAQ
Frequently asked questions
Clear answers, no jargon. If you don’t see your question, send us a message or book a brief consult.
Do I need a referral to book?
No referral is required. You can book directly in Jane or contact us through the website. For some third‑party payers (MVA/WSIB), specific claim information may be needed.
Are services only in Ontario?
Yes. Services are provided to adults who are physically located in Ontario at the time of service.
Do you offer online sessions?
Yes. Therapy and many assessment steps can be completed securely online. If in‑person components are required for a specific assessment, we’ll discuss options in advance.
Is psychotherapy covered by OHIP?
Psychological and psychotherapy services provided privately are generally not covered by OHIP. Many extended health plans cover a portion of services — check your plan for details.
What is the difference between therapy and an assessment?
Therapy focuses on symptom relief and skills over time. An assessment answers a specific clinical question (e.g., diagnostic clarification, ADHD, functional impact) and may include structured testing and a report.
How does the MVA process work?
If your services are funded through auto insurance, we can help you understand next steps and required paperwork (often including an OCF‑18 Treatment and Assessment Plan). Your insurer ultimately approves funding.
Do you provide WSIB psychological services?
Yes, where applicable under WSIB processes (for example, WSIB’s Community Mental Health Program). Requirements depend on your claim and case manager.
How quickly can I get an appointment?
Availability changes week to week. The fastest way is to check the Jane booking calendar and select the earliest option that fits.
Will I receive a written report?
Assessment reports depend on the type of assessment and the purpose (personal clarity, workplace accommodations, third‑party payer, etc.). We’ll confirm scope, timeline, and deliverables before starting.
What if I’m in crisis right now?
If you are at immediate risk of harm or need urgent help, call 911 (Canada) or go to your nearest emergency department.